Refund policy
Lily’s Little Store – Refund & Return Policy
Because many of our products are made-to-order specifically for each customer, most items are not eligible for returns or exchanges unless there is a problem with the order.
Order Issues (Damaged, Defective, or Incorrect Items)
If your item arrives:
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Damaged
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Defective
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Misprinted
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Incorrect
please contact us within 30 days of delivery at:
Include:
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Your order number
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A description of the issue
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Clear photos of the product
We will review the issue and arrange a replacement or refund when appropriate.
Made-to-Order Products
Most products in our store—including apparel, jewelry, and accessories—are produced individually after your order is placed.
Because of this, we cannot accept returns or exchanges for:
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Ordering the wrong size
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Ordering the wrong color
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Change of mind
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Buyer’s remorse
Please review sizing charts and product details carefully before ordering.
Return Eligibility (Non-Made-to-Order Items)
If we offer products that are not made to order, they may be eligible for return within 30 days of delivery if the item is:
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Unused
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Unworn
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Unwashed
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In its original packaging
Customers must contact us before sending any return.
Items sent without authorization may not be accepted.
Non-Returnable Items
The following items cannot be returned:
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Made-to-order products
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Personalized or custom items
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Perishable goods
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Personal care products
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Hazardous materials
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Sale items
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Gift cards
European Union Orders
For orders shipped to the European Union, customers normally have the right to cancel or return their order within 14 days.
However, under EU consumer law, this right does not apply to custom or made-to-order products, including items printed specifically for you after purchase.
Refund Processing
If a refund is approved, it will be issued to the original payment method within 10 business days after approval.
Your bank or credit card provider may take additional time to process the refund.
If more than 15 business days have passed since your refund was approved, please contact: