Shipping policy
Shipping Policy
At Lily’s Little Store, we are committed to delivering your order as smoothly and reliably as possible.
We work with trusted fulfillment partners and shipping carriers to deliver orders throughout the United States and many international destinations.
Processing & Production Times
Made-to-Order Items
(Most apparel, accessories, and printed goods)
Many of our products are made to order, meaning they are produced specifically for you after your order is placed.
Typical production time is 2–7 business days before shipment.
Production times may vary depending on product type, order volume, or seasonal demand. If an item has a different production timeframe, it will be noted on the product page.
Ready-to-Ship Items
(Select products)
Some items may be stocked and ready to ship.
These items typically ship within 1–3 business days after your order is placed.
Orders Containing Multiple Product Types
If your order includes both made-to-order and ready-to-ship items, they may be shipped separately and arrive at different times.
You may receive multiple tracking numbers depending on how your order is fulfilled.
Shipping Times
After your order is produced and handed to the shipping carrier, delivery times will vary depending on:
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Your shipping destination
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The shipping method selected at checkout
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Carrier network conditions
Estimated delivery times are shown during checkout.
Please note that delivery time estimates are not guaranteed, and delays may occur due to:
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Weather
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Carrier disruptions
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High seasonal demand
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Customs processing
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Other factors outside our control
Shipping Rates
Shipping rates are calculated automatically at checkout based on:
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Shipping destination
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Selected shipping method
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Package weight and dimensions
You will always see your final shipping cost before completing your order.
International Shipping
We ship to many countries outside the United States.
International customers should be aware that:
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Customs duties
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Import taxes
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Brokerage fees
may be charged by your local government when your package arrives.
These fees are not included in the purchase price or shipping cost and are the responsibility of the customer.
We cannot predict or control these charges, and they vary by country.
For additional information, please contact your local customs office.
Tracking availability may vary depending on the international shipping method selected.
Order Tracking
When your order ships, you will receive a shipping confirmation email containing tracking information (where available).
Please allow 24–48 hours for tracking information to update within the carrier’s system.
Delivery Issues
If your package is delayed, lost, or arrives damaged, please contact us as soon as possible at:
We will:
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Review your order and shipping information
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Work with the carrier or fulfillment partner to investigate
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Help determine the next appropriate resolution
Please contact us promptly, as shipping carriers often have strict time limits for filing claims.
Incorrect Shipping Addresses
Customers are responsible for providing accurate shipping information at checkout.
If an incorrect address is provided and the order has already been processed or shipped, we may not be able to make changes.
If a package is returned to us due to an incorrect or incomplete address, the customer may be responsible for additional shipping costs to resend the order.
Lost or Stolen Packages
Once a package has been marked as delivered by the shipping carrier, Lily’s Little Store is not responsible for lost or stolen packages.
If you believe your package was stolen or delivered incorrectly, we recommend contacting the carrier directly and checking with neighbors or your local delivery office.
We will still do our best to assist with carrier investigations where possible.
Returns & Exchanges
For information regarding returns, exchanges, and eligibility, please review our Refund Policy:
Questions
If you have questions about this Shipping Policy or need assistance with an existing order, please contact us:
Email: lilys.little.store@gmail.com
We are happy to help.
Last Updated
March 7, 2026